Blizzard Customer Support/Service for Starcraft 2 Sucks Pretty Bad

Ok so I went to log into my Starcraft 2 account today and now it’s asking for a Authenticator Code… so it seems my stupid account was hacked… and I’ve only had it for about a week. It has ALREADY been hacked. I’ve heard a lot of other stories just like this but with World of Warcraft accounts instead. I mean does Blizzard’s security really suck that bad? It must cause I didn’t do anything to get it hacked, just played the dang game. Never got a phishing email, never was contacted by a “Blizzard” employee, all I did, like I said, was just play the freakin game. So I think to myself, “Blizzard is a good company, they gotta have great support for their loyal customers that dump bazillions of dollars each month into their products.” So after reassuring myself that they’ll take care of me, I called their support number and the response I got said something like this, “Due to the volume of phone calls we get and the fact that we are too cheap to pay for more phone support even though we could easily afford it because we make a butt load of money off of WOW each month, we are unable to take your call at this moment, please go to our website where you will get hopelessly lost trying to find an answer to your issue.” I mean really Blizzard, REALLY!?!!? You have too many calls? I got my account hacked and you have too many calls on your plate so you just don’t take it? What kind of customer service is this? I could understand if it was some no name company who just started business and has like 5 employees… but a multi-billion dollar company such as this, just simply smacking you in the face and not offering customer service over the phone because the call volume is too high? What the crap Blizzard? What the crap? After getting over the shock of Blizzard pooping on my head, I decided to try my other option, email them, and hope to heck my email gets there and that they fix this issue. Well this is a quote from the email I received,

“Thank you for your report to Blizzard Entertainment’s Hacks & Anti-Piracy team. This is an automatic message to let you know that we have received your report.

Due to the volume of email received by the Hacks & Anti-Piracy team it is not always possible for us to respond to each report individually and this may be the only email you receive from us regarding this matter.”

Hmmm this may be the only email I receive from them regarding the, oh, not so important matter of my account being hacked and the game I PAID for being unplayable because Blizzard’s systems suck and are easy to hack. All I can say to all of this is wow…. and I don’t mean World of Warcraft. I’ve been reading some forums and a lot of people have had the same issue I’m having now and they are saying that in 24-48 hours Blizzard will contact me, want me to prove I am who I am, and then they’ll fix it and want me to get an Authenticator so this won’t happen again. If I had to pay for one I’d be pretty mad but I have an Iphone and there’s an app that will do that so I guess that’ll have to do. It’s just kinda annoying I’ll have to have my phone with me whenever I want to play the game. Upgrade and fix your systems Blizzard, for a company as awesome as you are, this is pretty lame and unacceptable. Hopefully you’re listening. Chau people.